DDC OS – A market selection to open a new operational centre

DDC Outsourcing Solutions – a company based in England and specialized in back office processing and customer service – selected Market Access to develop a market selection research. The main goal of the project was to create a knowledge base for strategic decision of internationalization to open a new operational centre.

Colin Gray, DDC OS Partner declares “We engaged with Market Access to carry out some research into the suitability of a wide range of countries to open an additional operational centre. We were very impressed with the professionalism and thoroughness of their approach across both phases of research. Their whole team was a pleasure to deal with – responsive, but also not afraid to challenge our thinking.”

Market Access market selection methodology consisted of two stages. In stage one, our team analysed all countries of the world using three key variables selected by DDC OS and reached a short list of 20 markets. Subsequently, our team selected a set of indicators to study and analyse in each market in order to achieve a ranking of priority markets. At the end, our team presented the main conclusions of the research that were crucial for the expansion of DDC OS to a new market.

DDC OS, part of the DDC Group, is a highly experienced provider of back office processing and customer services. The company serves clients in a range of languages, thanks to their highly skilled multilingual workforce.

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